Terms


Airs & Graces is the trading name of a business partnership between NZ owners Charlotte Hobson and Sarah Lamb who created and market both the Airs & Graces and Raw Artistry brands.

Returns

We take great pride in the quality of our products and delivery methods.

If for any reason you are not happy please return the product within 30 days for a refund, exchange or credit. Find out how here

Free domestic shipping

We offer free shipping for all orders in NZ.

Your order will be delivered to you by courier within 2 - 4 business days.

This service is subject to processing time and product availability - we will always advise if there is an expected delay.

The above does not include pre or back orders and we will let you know during the order process the expected delivery time for the product.

Deliveries take place Monday to Friday. Once the courier has picked up your order from the warehouse, you'll be emailed a tracking number so that you can follow the journey of your parcel.

Payment & security

Airs & Graces uses the DPS Payment Express Payment Gateway for its online credit card transactions.  This is a very easy credit card processing service for customers, processed in real time for the quickest delivery of your product. Please note we don't accept AMEX only Visa and Mastercard. DPS processes online credit card transactions securely for thousands of merchants globally, providing a safe and secure online payment service. 

Airs & Graces does not have access to your full card number, this credit card payment is secured by DPS. DPS have bank grade security and all transaction details are stored in their PCI-DSS compliant Data Centre. DPS Payment Express Software is certified with over 200 banks globally. Visit www.paymentexpress.com for more info on online credit card payments.

Privacy

We respect your privacy and will only use your personal information for the purpose of fulfilling your order. We will not share it with third parties.

You will not receive marketing emails from us just because you have placed an order in the past, unless you tick the box to consent to receive marketing from us. To opt out of marketing updates log into your account or click on the unsubscribe link at the bottom of any email we send you.

Airs & Graces online store is securely hosted by Shopify. When you browse our store, Shopify collects some information about what pages you visit using cookies. These help us to improve our store and gather anonymous information about our online customers. You can choose to opt-out of cookies in your computer settings.

For more information view the Shopify terms of service and privacy statement.

For any questions please get in touch with us at hello@airsandgraces.co.nz.